BERLIN GUIDED SACHSENHAUSEN SMALL GROUP BUS TOUR

These booking conditions apply to all travelers and travel agents who make bookings or confirm reservations through the Eastern Europe Tour (EET) online platform. Please read these terms carefully before confirming your booking.

1. Definitions

Traveler”refers to the individual or group making a booking for travel services on the EET platform.

Travel Agent” refers to a third-party agency or intermediary making bookings on behalf of clients through the EET platform.

Supplier”refers to the third-party providers of travel services such as accommodation, transportation, or activities.

Booking”refers to any travel package, activity, or service booked through the EET platform.

2. General Terms for All Bookings

Acceptance of Booking Conditions:

By making a booking with EET, you confirm that you have read, understood, and agree to the following conditions. These terms apply to all travelers and travel agents.

  Age Requirements:

  Travelers must be at least 18 years old to make a booking independently.

  For travelers under 18, bookings must be made by a parent or legal guardian. Some tours have specific age limits, which will be communicated during booking.

Accuracy of Information:

All information provided at the time of booking, including but not limited to passport details, travel preferences, and contact information, must be accurate. EET is not responsible for any issues arising from incorrect or incomplete information.

3. Booking Process

Booking Confirmation:

  - A booking is confirmed once the traveler or travel agent receives a booking confirmation email from EET. EET will also issue an invoice detailing all booked services.

  - Travelers and agents are responsible for reviewing the booking details and notifying EET immediately of any errors.

Deposit & Payment:

A deposit is required to confirm your booking (as specified in the Payment Policy). Final payment is due no later than 45 days before departure unless otherwise stated. Late payment may result in the cancellation of the booking and forfeiture of the deposit.

4. Booking Conditions for Travelers

Passport and Visa Requirements:

It is the traveler’s responsibility to ensure their passport is valid for at least six months beyond the return date and that they have obtained all necessary visas and permits for travel. EET is not liable for any losses due to improper documentation.

Travel Insurance:

  Comprehensive travel insurance is mandatory for all travelers. This should cover trip cancellations, medical expenses, emergency evacuation, personal liability, and loss of baggage. Travelers are responsible for ensuring that their insurance policy covers all aspects of the trip.

Special Requests:

Any special requests (e.g., dietary requirements, room preferences, medical conditions) must be communicated at the time of booking. EET will make reasonable efforts to accommodate these requests but cannot guarantee them.

Changes to Bookings:

Travelers can request changes to their booking up to 30 days before departure. All changes are subject to availability and may incur amendment fees as outlined in the Cancellation Policy.

Cancellations by Traveler:

Cancellations by the traveler are subject to the terms outlined in the Cancellation Policy, including applicable non-refundable deposits and cancellation fees. Cancellations must be made in writing (email or via the EET platform).

5. Booking Conditions for Travel Agents

Agent Responsibilities:

Travel agents are responsible for:

Providing accurate information on behalf of their clients.

Managing all communications between EET and the traveler unless otherwise specified.

Ensuring that clients are aware of and comply with all terms and conditions set out by EET.

Client Payments:

Agents are responsible for collecting payments from their clients and remitting the full amount due to EET within the specified time frame. Agents who fail to make payments by the due date risk cancellation of the booking.

Booking Modifications:

Any changes to a booking made by a travel agent on behalf of a client must be communicated to EET immediately. Changes are subject to availability and any applicable amendment fees.

Cancellations:

Agents must handle cancellations on behalf of their clients and ensure they follow the cancellation terms as outlined in the **Cancellation Policy**. Refunds will be processed according to the same rules that apply to individual travelers.

6. Prices, Fees, and Taxes

Price Inclusions:

EET package prices include only the services expressly stated at the time of booking (e.g., accommodation, activities, transportation). Any additional services not mentioned are the traveler’s or agent’s responsibility to arrange and pay for.

Price Exclusions:

Prices do not include personal expenses, optional activities, meals not mentioned in the itinerary, visa fees, or travel insurance. Any mandatory local taxes, environmental fees, or resort charges are also excluded unless specifically stated.

Price Adjustments:

EET reserves the right to adjust package prices in response to fluctuations in currency exchange rates, fuel surcharges, taxes, or other operational costs. Travelers and agents will be notified of any price changes before final payment.

7. Changes or Cancellations by EET

Operational Changes:

EET reserves the right to make changes to itineraries, activities, and accommodations if required due to operational reasons, including but not limited to natural disasters, political instability, or availability. These changes will be communicated as early as possible.

Cancellations by EET:

In the unlikely event that EET needs to cancel a booking, travelers and agents will be offered an alternative package or a full refund (excluding any non-refundable third-party services such as flights). EET will not be responsible for any additional costs incurred, such as travel insurance or visa fees.

8. Travel Documents

Issuance of Travel Documents:

Final travel documents (including e-tickets, vouchers, and itineraries) will be issued only after full payment has been received. Documents are typically provided 14-30 days prior to departure.

Document Accuracy:

It is the responsibility of travelers and agents to review all travel documents for accuracy. Any discrepancies should be reported to EET immediately.

9. Liability and Responsibility

Supplier Responsibility:

While EET partners with trusted suppliers to provide high-quality services, we act only as an intermediary and are not liable for any actions, omissions, or defaults of suppliers. Any complaints regarding suppliers should be directed to them with EET’s assistance.

EET Liability:

EET is not responsible for any loss, damage, or delay caused by circumstances beyond its control, including but not limited to natural disasters, strikes, civil unrest, or force majeure events. Our liability is limited to the price paid for the booked package.

Health and Safety:

Travelers are responsible for assessing their ability to participate in certain activities. Some tours may require a level of physical fitness. It is the traveler’s or agent’s responsibility to disclose any medical conditions at the time of booking.

10. Disputes and Complaints

Dispute Resolution:

In the event of any disputes, EET encourages travelers and agents to contact our customer service team for resolution. If a mutual agreement cannot be reached, disputes will be settled in accordance with the laws and regulations of **[Insert Jurisdiction]**.

Complaints During Travel:

Any complaints during travel should be reported immediately to the tour leader, local representative, or EET customer service. EET will make reasonable efforts to resolve issues on the spot. Complaints made after the conclusion of the trip must be submitted in writing within 30 days of the trip’s end.

By making a booking with EET, you agree to comply with all the terms outlined above. For further assistance, please contact our customer service team at inquiry@easterneuropetour.net, support@easterneuropetour.net

We understand that plans can change, and we aim to make the process as seamless as possible. Our cancellation policy is designed to offer you flexibility while also safeguarding the viability of the tour. Please read our policy carefully.

1. General Cancellations:

• Cancellation by Traveler:
• 45 days or more before departure: Full refund, excluding any non-refundable deposits or administrative fees.
• 44 to 31 days before departure: 25% of the total booking amount is non-refundable.
• 30 to 15 days before departure: 50% of the total booking amount is non-refundable.
• 14 days or less before departure: 100% of the total booking amount is non-refundable. No refunds or credits will be issued.

Non-refundable Deposits:

Certain holiday packages, activities, and sightseeing tours may require a non-refundable deposit to secure your booking. These will be specified at the time of booking.

2. Modifications or Cancellations by EET:

In case of low bookings, unforeseeable events, or force majeure: EET reserves the right to cancel or modify any trip, package, or activity. In such cases, travelers will be notified at the earliest possible time and given the option of rescheduling, selecting an alternative package, or receiving a full refund (excluding non-refundable services like flights or third-party services).

3. Force Majeure:

EET is not liable for cancellations or alterations due to force majeure, including but not limited to natural disasters, government restrictions, pandemics, strikes, civil unrest, or other unforeseeable circumstances beyond our control. Refunds in these cases will be at the discretion of EET, and processing times may vary.

4. Third-Party Services:

If your booking includes third-party services such as flights, transfers, or accommodations not directly managed by EET, their respective cancellation policies will apply. EET will assist in coordinating with the service providers but cannot guarantee refunds.

5. Travel Insurance:

We highly recommend purchasing comprehensive travel insurance to cover any unforeseen cancellations, medical emergencies, or trip interruptions. We might ask you to provide your travel insurance before arrival. 

6. Refund Processing:

Refunds will be processed within 14 business days from the date of cancellation. Please note that any processing fees, currency conversion fees, or transaction charges will be deducted from the refunded amount.

EET Payment Policy:

At EET, we strive to offer clear and flexible payment options to make booking your holiday as smooth as possible. Please carefully review our payment terms and conditions.

1.Payment Methods:

We accept the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

Bank Transfers: Available for selected packages. Please contact customer service for instructions.

Online Payment Gateways: Any other secure payment gateways that may be listed on the EET platform at the time of booking.

2. Payment Schedule:

Deposit at Time of Booking:

  - A deposit of 20-30% of the total package price is required at the time of booking to confirm your reservation.

  - For certain holiday packages or activities, a non-refundable deposit may be required. This will be stated clearly in the package details.

Full Payment:

  - The remaining balance must be paid in full 45 days before the departure date.

  - Bookings made within 45 days of departure require full payment at the time of booking.

Late Payments:

  - If full payment is not received by the due date, EET reserves the right to cancel your booking. Any non-refundable deposits or fees will be forfeited.

3. Currency:

All prices are listed in Your selected Currency, and payments will be processed in this currency. Please be aware that your bank may charge foreign transaction fees, which are not covered by EET.

4. Booking Amendments and Changes:

Changes to Booking: Changes made to confirmed bookings (including dates, packages, or traveler information) may incur a fee, which will be communicated to you at the time of the request.

Amendment Charges: Changes requested within 30 days of departure may incur higher amendment fees, depending on the nature of the change and availability.

5. Discounts & Promotions:

Any promotional offers or discounts must be applied at the time of booking. Discounts cannot be combined unless otherwise stated, and promotions are subject to specific terms and conditions. Once a booking is confirmed, promotional discounts cannot be retroactively applied.

6. Price Adjustments:

EET reserves the right to adjust prices before final confirmation of your booking due to fluctuations in currency exchange rates, increased fuel charges, or changes in government taxes. Once full payment is received, your price is guaranteed and will not change.

7. Failed Payments:

In case of a failed or declined payment, you will be notified immediately and will need to provide an alternative method of payment within 48 hours to maintain your booking.

8. Refunds & Disputed Charges:

- Any refund requests will follow the cancellation policy mentioned above. Please ensure you are familiar with these terms before making any payments.

- In case of any disputed charges, please contact our customer service team. Chargebacks and disputes may result in cancellation of your booking, and EET reserves the right to re-issue the booking at a new rate.

9. Travel Documents:

Final travel documents, including vouchers and itineraries, will be issued 14-30 days prior to departure once full payment is received. Please ensure you have met all payment obligations to receive your travel documents in a timely manner.

By booking with EET, you agree to comply with the terms outlined in both the Cancellation and Payment Policies. For any questions or clarifications, please contact our customer service team.